Product purchased through Ergobuyer may be returned within 30 days of the sale for a refund of the original purchase amount, including any applicable tax. Shipping charges are the customer’s responsibility unless the returned product is defective. Certain products will require a restocking fee. Product must be returned in “new condition” in the original packaging with the owners’ manual, warranty and any additional accessories included. A return authorization number (RA#) is required. We will email a copy of your completed Return Authorization form with your RA#, which must be included in your return shipment. We recommend your product be shipped in an insurable and traceable manner. If you have questions please call us at 866-515-1323 or 435-214-4269.
Defective Products: Please notify Ergobuyer immediately so your product can be repaired or replaced.
- A restocking fee applies to all items (depending on the product).
- All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
- All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.