Ergobuyer practices continuous improvement, and customer feedback is extremely important to us as we chart our course forward. We believe strongly in privacy, security and trust.
Below you'll find comments from our customers. Names are shared where customers have agreed to do so, but all others are displayed anonymously to protect privacy.
Our customers are asked one of two questions following their purchase: (1) What does Ergobuyer do particularly well to earn your recommendation?; or (2) What would Ergobuyer need to do to earn a better recommendation?
We're happy to share all of our user comments. Below are comments about our company and purchase experience. You'll find additional user comments associated with individual products throughout the catalog.
What does Ergobuyer do particularly well to earn your recommendation?
Stock on hand at reasonable prices. Ships when promised. Contents arrive in great condition. Susan Walp
, Oregon Medical Group
Great customer service and a product line that does what is says. Keith Osborne
Excellent customer service and follow up after each purchase. Quality products that solve issues without creating other ones. Keith Osborne
I liked that the product was in-stock and the quickness of the shipment. Daniel Garcia
You were the only company with a small work station, as opposed to a desk. And the price was OK. Eve Rappoport
, City of Torrance
Excellent products. Sonia Paquette
, Ergo and RTW Consulting
Fast service Arik Payette
, Cowan Insurance Group
Very helpful and friendly customer service, and speedy response. Scott Keller
, University of North Alabama
Keeping my middle and fourth fingers at rest instead of constant suspension. Pamela Schriml
, EKU Career Services
great follow-up after purchase - don''t remember the last time someone followed up on a purchase. Ann Gagne
Customer service was excellent Ree Thompson
, Aurora Public Schools
Online purchase was smooth- product was received quickly and in perfect condition. Internet site was easy to navigate around. Yvonne McKinney
, Sacramento Municipal Utility District (SMUD)
kept me informed and materials arrived when expected Peter Smeltz
, providence regional medical center everett
provide hard-to-find ergo products Danielle Nowotny
, Monsanto - Iowa Foundation
Great customer service! Yvonne Desilva
Great Customer Service! Cameron St. Cyr
, ARAMARK Uniform Services
easy to use Ceicalia Tesavrita
, Parahyangan Catholic University
Solid customer service, and competitive pricing. Patrick Bailey
, Empire Pacific Risk Management
The service, after the purchase received a Email from the represantives of the company. Samuel Arturo Vindiola Robles
, CAL MEX SPECIAL SERVICE
Easy of use, and great and fast customer service to responde to your questions by mail. Samuel Arturo Vindiola Robles
Quality of finish, sloped sides, appropriate size William S. Henderson
Very innovative product. Jeff Parker
, Flow Companies, LLC
Prompt follow-up...excellent customer service. Samantha Kieley
, First Rehabilitation Resources, Inc.
Product selection and knowledgeable customer service. Daniel Gottesman
Provides me with references.
Also monitor the Ongoing Discussions and learn from those. Janna Jacobs
, BTE Technologies
perfect service and communication. Ben Sheridan
Ergobuyer increases my awareness of new products and ideas. Candy Fishman
Quick turnaround and the service is very special. Paul Larrieu
Keeps data up to date and very relevant. Barbara Baum
Helpful, responsive, communicative Ed Rawady
, Words & Pictures
Follow up and communication Liz Wong
, Capella University
The woman I spoke with new the product very well and did her best to get the product to us quickly. Angela Morris
, Critchfield Mechanical, Inc.
updated and practical information Jose Ignacio Gamboa
, Idea Ergo
great help and wonderful customer service... Timi Moreno
, Sierra Imaging Associates
Prompt & good customer servrice; good price; Lior Malka
Laura did a good job of determining which desk best suited our situation. Scott Nelson
, GEN Financial Mgmt
Very responsive and flexible customer service Thomas Bonier
Store Manager - Ergobuyer, LLC
Was very helpful in listening to what I needed and making suggestions to help find a solution. Neil Fletcher
, Horrance Mann Companies
The website is very user friendly. Hazel Hendrix
, Wells Fargo Bank
Quick response on inital inquiry and quick return on State forms needed for purchase order Mike Torres
, Veterans Home Of California - Chula Vista
Communication is excellent, products I have ordered so far have proven to be reliable and meet expectations. Marty Plante
, Top Level Developments
Called to confirm and madea sugegstion that worked great. Kenneth Hunt
, Hunt Nissan
They worked very closely with me to optimize my order even when they were out of stock on my original selection. Rey Brannen
Prompt service. Richard Robinson
Communicate and they seemed concerned with doing a good job Kurt Nunn
, Cube Solutions
Ease of purchasing. Jose Pagan
didn''t have any problems. Petko Minkov
Based on the one product I have purchased from Ergobuyer, the product quality seems high; the web site was easy to use; and the shipping was quick. Marybeth J Clark
Ergobuyer provided quick service. Judy Hill
, Lockheed Martin Space Systems
Make suggestions for products based on a description of my needs. Christine Holmes
, Bay Area Air Quality Management Dist
The items received were exactly as expected, and when I had a question about the monitor arm, it was answered promptly. Dori Steele
, Allergan, Inc.
The research...there are a ton of products on the market and Ergobuyer filters them down. Eric Holton
Up to date topical ergo issues discussed.
Relevant reference articles to support discussions for further investigation. Patricia Hope
, Essar Steel Algoma Inc
Reliable product and fast shipping. Mary Cooke
Fast service on ordering and deliveries Elaine Ryan
, Intact Financial
Very fast; good communications. Mark Nelson
, Department of Philosophy
Easy to shop and buy, great product.
I learn new capabilities every day.
Guess I should download the instruction manual, and find out more about this amazing product. Sally Davis
Provide a wide variety of products to resolve carpal tunnel like issues.
Excellent customer support by way of personal follow-ups; not just some computer generated follow-up. Jennifer Priest
Ergobuyer provides customer focused service and delivers a quality product in a timely manner. Dj Lavalla
Helped my buy the right product. Paul Douglas
, Ferro Corp
Very knowledgeable customer service, helpful comments and recommendations given. Susan Paik
the forums are good - they respond quickly to any needs - they send out the regular links Debbie Schwartzentruber
Followed up with a problem I was having with the item I purchased.
Great customer service! Alondra Thomas
, Ingham Intermediate
Very Good and outstanding service. Mohd Helmi Harun
, INTEL PRODUCTS SDN BHD
The expandability, I am 6''3" and I needed something that would accomodate my height, this works very well and it is very sturdy. Marty Murry
, FirstBank Southwest
On time and orders complete. The product is good and strong. Susan Anderson
, Signature Cabinets
See previous comments. Janet Peterson
, JP Ergonomics
The idea of a foot mouse was interesting to me.
I am sure we can use the unit with one of our employees who is experiencing w/c issues. Jean Ison Life Science Group - A/p
, Bio-Rad Laboratories - Lsg
Friendly service and easy to understand instructions/program. Jan Sweany
, Olathe Service Center
Taking orders on line. Kathy Landis
, ConAgra Foods, Inc.
This is my first purchase and all went smoothly and the product was shipped quickly Sandi Croan
Quick delivery. Mark Temple
Web page easy to use, broad ergonomic information, easy to find, link with other colleagues to share experiences. Jose Ignacio Gamboa
, IDEAergo Ltda.
good product William Towler
your product(s) actually live up to your advertisements which is extremely rare these days - people want your money but they will cut corners on the products!
You guys are true to your word and I appreciate that!
Possible area to improve-shipping cost. Roberto Ruiz
, Boston Scientific Corporation
PRODUCT PERFECT FOR NEEDS.
ORDER HANDLED QUICKLY. Dianne Sumter
, Teck American Incorporated
So far, the person I dealth with on the phone was very informative and went ot trouble to let me know how th pedal would work the way I need it to.
She followed up efficiently as well. Grace Young
Was most willing to work with me to determine the speed with which we could obtain the table/work station being ordered. The manufacturer has a lot of options for colors and sizes; but some are more readily available than others and for our purposes we elected to modify our choices in order to obtain the table sooner. Linda Keith
Simple to use Ron Witte
very helpful courteous service Armand Brun
, Seatide Import & Export
excellent mats Charles Harris
, Pharmcare Pharmacy
The product works the way it should. And that''s important with ergonomically designed equipment. I tell them that the product will prove beneficial in this particular way and it is important for that to prove true. The monitor arm has met and exceed my expectations. Glenn Washington
Attenetion to the order and dollow-up Wally Lumpkins
, Gannett Co. Inc
Great response times to queries, easy to navigate around the Ergobuyer site. Mary McNeill
The quality is very good but I also like the follow-up. Nice! Albert Vallecillo
, Cambios Design + Management
Fast turnaround Julie McAbee
Great product, great customer service and open communication Michael Burger
, Michael Burger & Assoc.
Ease of ordering Barbara Witthoft
Great customer support. Good website. Good prices. Charles Paine
, Steel Toe Rhetorics, LLC
The follow up E-Mails after the online purchase were commendable. Willie McGee
Great infomration and very friendly and responsive staff. Cindy Burt
, UCLA EH&S
They have always been ready to accomodate me if I had any problems and that is a rarity in itself!....Great company great people........ Jacqueline Pierson
Yes Beatriz Ortega
, ExxonMobil Development
High level of courtesy and considerable effort to satisfy my order. Karen Steele
Excellent customer service. Jerome Charoy
I received excellent customer service. Beverly Christmas
Communicate with the customer! Lisa Adair
, Washington State University
Great customer service and the product line is one where you know you get quality. Keith Osborne
Great products and solid customer service. Keith Osborne
Always great customer service and an eye for forward thinking products. Keith Osborne
Excellent customer service. Extremely high due dilligence when screening products to ensure they are indeed ergonomic. Keith Osborne
Your customer service is excellent, and prices are competitive. Laura went above and beyond to make sure I was satisfied with my purchase. Thank you so much!
, Goucher College
Maybe supply some of that gripper material along with the charms to make it even more secure....worked great for me!
May not be liked much by people that has that problem of slipping. It takes about a square foot for for each charm.
Fold up to match your chair arm on top of the arm & cover with the charm......fantabulous! Joan Sharp
, STATE LIBRARY OF OHIO
Good range of products offered. Knowing that the company owner Peter Budnick is a highly respected and knowledgeable certified professional ergonomist. Lynda Enos
, HumanFit, Inc
Good product, good customer service. Stephanie Johnson
, Willmer SOS Dental Clinic
I called and talked to a lady who was very nice to talk to. She also helped to find the right product for what I needed for. Jose Gamboa
, Cordevalle Golf Club
Good product. Rapid delivery Alan Davidson
, The University of Auckland
Good service!! Marga Van Iwaarden
The best customer service ever!!! Tetyana Osaulets
Quality adjustable height workstation used in medical manufacturing assembly operation with ergonomic application. Have purchased approx. six tables to date with favorable feedback from the production floor. Danielle Granger
, Navilyst Medical
I receive a quick response. Danielle Granger
, Navilyst Medical
Customer follow-up to concerns and order changes.
They didn''t let the ball drop on the changes and minimized the hassle of the purchase. Andrew Reilly
good communication, fast delivery, great price, and excellent product! Lauren Casentini
, Resource Solutions Group
Good to work with. Response to my emails were great. Laura was very friendly and helpful. Jan Collier
, Jefferson County Health Dept
Answered my questions, quick shippping, easy to contact and speak to someone, very friendly and consumer conscious. Maryann Vollenweider
delivered quickly Joan Sharp
, STATE LIBRARY OF OHIO
Informative articles, expert recommendations, product research help, good peer exchange.
, Jacobs Technology, Inc - ESCG Group
The return process for the first roller bar mouse was a bit cumbersome.
I had to wait for a no. to put on the package and then the refund took a little while.
, Jensen Occupational Therapy
Ease of ON SCREEN use and instant calcultion output Robert Fogg
, Total Risk Solutions Pty Limited
Comfort Doug Darois
, Steiny & Company
Thanks for keeping me informed of the staus of my order and also for asking me about the color of the light because I forgot to indicate same. Also, you provided directions when they were not included with the pourchase. Fred Halvorsen
YES. I LEARN ALOT ABOUT ERGOMOMICS FROM ERGOBUYER Jamie Bequette
Easy-to use tool results. Martha Sanders
Easy to use Website and a great product. Carla Rosendahl
Quick shipping. Joe Grysiewicz
Good graphic user interface, usability is very good, all that I need in a single portal. Jose Concepcion
, Volvo Construction Equipment
prompt service Madeline Landrau
I had priced the product online through a vendor I had previously purchased the TaskMate from, and by the time our customer was ready to place the order, their prices had gone up drastically. Since our quote to the customer was still current we stood to lose money on the sale or void our quote. But luckily your price resolved what could have otherwise been a real issue. Thanks! Laurie Brooks
, Access Technologies, Inc.
Support in my purchase and use was right there, isnt that unusual? Linda Day
Fast response. Cheap price. Trong Dao Le
, Facebook Inc,
Get product, fast shipping. Sara Zembrodt
, Eli Lilly & Co
Service rep worked with me when I ordered the wrong size document holder and was willing to change order before shipment, crediting me back for the difference. Dianne Sumter
, Teck American Incorporated
Great product, great price, and speedy delivery.
, Paladino and Company, Inc
Delivery was very fast. Liz Vasquez
, San Francisco Chronicle
On this one purchase anyway, it was easy to find what I wanted (although I already knew I wanted a Perfit). The order was shipped quickly and arrived faster than expected. Howard Eglowstein
Fast quote, great product selection worked well with me. Tom Bennett
Sales, after sales, product and delivery were all great. Dorothy Taylor
, Datamat Pty Ltd
I really enjoyed the follow-through on my order.
I never felt like I was left in the dark trying to figure out where my order was in the process - that is important to me. Lavonne Skott
, TrueBlue, Inc.
Provides good products to address ergo issues. Kristian Stewart
, ExxonMobil IT
Their customer service is the best!
Peter and I talked on the phone several times to determine which product would be best for me.
And Laura followed up.
She consulted with the vendor to identify how best to make the purchase work for me and, when I needed to return it, helped me throughout the process to make sure it happened.
The items to accommodate our cubicle set up arrangement. Connie Bazan
, Austin Energy
Keeps current Lorel Hammerstad
, EWI Works International Inc.
With the accommodation requests for users by their physical for ergo equipment; Ergobuyer is very efficient, quick to assist and the products are very helpful to the users. Deborah Schwebel
, Defense Supply Center Richmond
friendly service John Olivas
, Larimer County, Engineering
Nice people to work with & follow up with order. Miguel Diaz
Fast Delivery and good price Paul Brisson
Excellent source of information & provision of pro/con
of ergonomic marketed products. Claire Baker
, Munroe Regional Medical Center
Good communication and follow-up. Jane Wood
, Wood Development Group
Easy to order online and was prompt in delivery. Nice products. Marlene Partridge
, Deluxe Corporation
Ergobuyer researches the benefits then produces and markets a unique product which is ergonomically beneficial to its customers. Estelle Terry
, City of Mount Airy
Efficient delivery and customer service. Maria Malca
It''s easy to place an order on your website, and the customer service is very good. Mark Hank
, Eucentra Consulting, LLC
Offers products from multiple manufacurers and lists the pricing online. Ben Fulmer
I was very pleased with the assistance I received when the item I ordered was on backorder; I was able to get something that met my needs very quickly! Scott Dexter
Good customer service.
Ordered wrong product and had to return it - not a problem. Attention: Purchasing
keeps us up to date with forums, news in the industry, benchmarking, tools etc Debbie Schwartzentruber
, MapleLeaf Foods
up-to-date products, issues, etc. Patricia Hope
, Essar Steel Algoma Inc.
Peter Budnick was very knowledgable and got us the quotes and processed the order quickly which was very important to us. Jody Shreve
Kept me in the loop for any shipping issues. Rose Adam
, WorleyParsons Canada Ltd.
Floor Mats Rebecca Benjamin
, ExxonMobil Exploration Company
Yes, if someone was looking for a similar product. Trina Bergen
, University Physicians Healthcare
Just the fact that I can both sit and/or stand and the price is right Terry Unterbrink
provide what was asked for and in a timely manner Nina Fairley
They allow me to make a purchase without setting up an account.
They also are very prompt with shipping.
I also like the fact that their search engine always finds the right product that I am searching for. Joycelyn Funderburk
, ExxonMobil Exploration Company
Best price for this product.
Outstanding customer service. Julia Henderson
, Monsanto Company
Ease of ordering and installation upon receipt of item(s) Frances Akers
, CO Dept of Transportation
[Good] customer service response time.
The products appear to be ergonomically friendly. PEGGY FLETCHER
, CHINOOK HEALTH
Just want to thank you for great people like Dr. Peter Budnick, with whom I had the pleasure of speaking earlier today. As a former physician w/ NIOSH based in SLC, and an orthopedic surgeon for 3 decades, I've always had a focus on ergonomics and musculoskeletal disorders -- esp. the spine.
I am purchasing an ergoFET and found your fascinating website while doing so. With your permission, I'll continue to visit same.
Thanks for the input. Walter Finnegan
The company has a small, friendly, & "family" feeling whenever we do business with them or converse with anyone there. Carolyn Coffin
, Sound Ergonomics
Great customer service and response to my needs. Jane Wood
, Wood Development Company
The level of detail in the training information will serve any participant well.
The format was easy to understand; the tests were relevant and I like the fact I have a year to go back and review the data. This will help me study for the CEA exam next year. Pamela Cisky
, Dow Corning
It was processed, and shipped quickly. It arrived properly packed with all of the pieces and instructions. And was exactly what was advertised. Eric Hanna
Easy to work with, good follow-up, friendly. Bob Wilkins
, Metro Wastewater Reclamation Dist
Ship my purchase on time and cost was resonable. Homa Morrison
Your prompt attention to the questions I raised about my tracbars performance. Dr. William Nunn
, Hamilton Center
Great customer service and excellent follow up after the sale. Keith Osborne
Great customer service. Products are all very high quality. Keith Osborne
Fast, efficient sercive. Great customer service if there are changes to orders, Keith Osborne
Excellent customer service. Keith Osborne
Very good customer service. As a recent example, Laura Ritter went out of her way to get me a substitute machanical table which I use in my assessments. Keith Osborne
The site is one of the easiest to use and customer service is always top notch. Keith Osborne
Shipping was quick, and the follow-up service was timely. Lorna Branzuela
Great service, great product....love my new mouse [Orthomouse] Linda Bushell
Timely access to information; research; and excellent unbiased review of products which is what our clients expect of us here in Canada as well Jane Sleeth
, OPC Inc
I like the fact that you guys delivered on time. The product has been great. Jessica Melendez
Offers current research and information and a wide range of topics within the ergonomics arena. Janna Jacobs
Readily accessible. Ann Beinhorn
, Proactive Ergonomics
Helpful quantitative tools and explanations Gerri Pennachio
My order was processed and shipped flawlessly and the price was the best around. I''m very satisfied. Thanks! Jason Duncan
The product is fine, the service, i.e. the feedback was prompt and professional.
I love that everything was included in the package. down to the quality wall toggle/anchors. Typically you would get the cheap anchors that you look at tell yourself "As if thats gonna hold anything" Robert Sanders
, St. Joseph Mercy Hospital
Well I went online and placed my order and it was easy and Ergobuyer had a reasonable price and could get it delivered faster than other Companys I had looked at. Angela Morris
, Critchfield Mechanical, Inc.
The ordering and delivery of the items was quick and easy.
The workstation helps the user tremendously. Susan Miller
, Air Force Institute of Technology
Good product selection, excellent customer service. Mark Hank
, Eucentra Consulting, LLC
Delighted with the quality of the product and customer support was exceptional. Thomas Nosenzo
Secure website I felt comfortable ordering from. Prompt initiation of process to get the product shipped. Kept me informed of when to expect it. Roger Jensen
Competitive prices, good responsiveness on customer service. Doug Erickson
very accommodating for individuals with disabilities Annazette Houston
, Univ. of TN / Disability Services
Fast, reliable product as depicted Barbara Bartlett
, Infinity FCU
Very straightforward to deal with, has the right products. Dan Brown
, Bruxton Corporation
Informative website, and quick delivery. Alessandro Pinto
, UTRC Inc.
Quick ordering and delivery. Penelope Jerr
Excellent customer service! Phillip Miller
, Lake Shastina Family Medicine
Offered a replacement to meet the need. Marvia Jefferson
, ExxonMobil/Global Services Company
Fast shipping, good customer service, great return policy. Stuart Krichevsky
, Stuart Krichevsky Literary Agency, Inc.
Ergobuyer had the product felt would best resolve my issues, which they have. Supply Warehouse 22p855
, V. A. Medical Center
They are quick responding to questions and when they don''t know exact information, they research it and get back to you promptly.
Also, their prices were better than competitors for my purchase. Daniel Rautmann
Provides me with monthly reports to help keep me current. As well as the ability to review previous reports. Dana Shull
Good product, prompt delivery. Karen Johnston
, Western Piedmont Community College
I''ve called a couple times to make sure the item I was looking at online was what I really needed, and I''ve beem able to talk to a human without a big hassle, and they always know the products.
I really appreciate that! Lynette Elliott
Customer service is extremely supportive and knowledeable.
My Sales rep (Peter Budnick) was excellent. Russ Hiroto
, Atlas Sales & Rentals
provides a professional report in a timely and dependable manner Debbie Schwartzentruber
, Maple Leaf Foods
Laura is has been very helpful in finding the products that I needed, and she made sure to explain the dimensions, so I could choose between options without any surprises. Lynette Elliott
I like the products. Eileen Moore
, Disability Resource Center
Ordering, confirmation, shipment process all quick and efficient. Lei Bernal-Vale
great product and service Caroline Karwinski
, Ontario Agency for Health Protection and Promotion
Excellent communication leading up to and after the sale.
Flexibility to ship through our freight forwarder.
Offering the table base only so that we could add our own custom table top. David Bryant
, MSA (Aust) PTY LTD
By having a good quality product. Jeanne Buller
, Advanced Pools & Technology
Prompt delivery, good follow-up. Howard Jiunn-Haur Yu
Customer service. Howard Jiunn-Haur Yu
Quality Product and excellent communication and service. Robert Baker
It puts out a great product. Heather Qualman
great customer support and fast shipping Delia Flores
, Data Exchange Corporation
You are helpful and pleasent to work with. Dennis Donovan
, Pacific Union College
quick delivery; quality product Kathleen Stryker
, Exxon Mobil Corporation
I really like the one stop catalogue of products. Michael Smeland
quality product Aaron Duncan
, Mesa Design Group
timely shipping Susan Sivertson
, St. Louis County Public Works Dept
I liked being able to customize it and when it was assembled it was exactly what we needed. Casey Phillips
, Partnerships In Community Living Inc.
No problems buying product,
fast delivery time. Gary Bjorklund
, Grant County P.U.D.
Timely shipping and excellent product Susan Sivertson
, St. Louis County Public Works Dept.
Good products. Easy to reach and short time waiting for reply. Vanessa Warneke
Very attentive and helpful.
Great product. Michael Godfrey
, True Course Living, Learning, Leading
Great product John Carroll Elementary School
, PO 513222
Outstanding customer service.
, US Fish and Wildlife Service
Ergobuyer worked with me to recommend the correct product for my needs. Jami Monico
, UNMC College of Nursing
Checking with me after delivery to see if I was satisfied with the product was good to see.
You even checked more than once! Carolyn Heindel
Laura was great to work with.
The quality is good.
The price was right.
Easy to read and understand. Jenny Watkins
, Weyerhaeuser Company
Fast service. Item exactly as advertised. Carol Snobeck
, Orthopedic Institute
Product was excellent quality. Raja Ziady
great customer service! Laura Ritter is wonderful! Laurie Medley
great customer service Laurie Medley
The products that are offered are excellent and affordable. The website is very easy to navigate. James Garza
fast delivery and quality equipment Debbie Burlison
, University of Arkansas, Admin Bldg, Rm 220
Information on weight, best use, etc.
super fast shipping! Thomas Strand
, The Energy Foundation
product and service meets expectations. Jack Gorzeman
The customer service was great and the products arrived on time. Hans Edwards
, Edwards & Hill Office Furniture
See first comment Michael Lincoln
, Next Century
Good design, solid construction, ease of use. Thad Hunsaker
, Bear River Mental Health
The decision making process was made easier for me by the fact you had such comprehensive descriptions and photos of the products on your website.
I was impressed with your prompt service. I received the product in only 5 business days.
I''ve already recommended your company to my chiropractor, who is very interested in seeing the RollerMouse in action. Lynn Millen
Quick feedback on products. Anonymous,
Laura was very helpful, informative and friendly. Would highly recommend Ergobuyer. Anonymous,
Customer Service is Awesome! All of the items I have purchased have exceeded my expectations. Anonymous,
Took the time to listen, good followup. Anonymous,
Excellent customer service. Anonymous,
useful tools and info Anonymous,
Personal attention on this buy Anonymous,
Great customer service Anonymous,
Boyes Hot Springs, CA
Fast response. Easy order form. Anonymous,
Salt Lake City, UT
Ergobuyer had the best price for this product. Anonymous,
Salt Lake City, UT
good communication and flexability with the purchasing process (unit was purchased via a corporate account process) Anonymous,
Pay money back when not necessery for sendingcosts Anonymous,
Easy to make purchases - a single phone call to complete. Anonymous,
Quick responses. Like the website. Anonymous,
safe, secure online shopping Anonymous,
Bryson City, NC
AnErgobuyer rep called me back and recommended another company becasue they did not have a program that I was interested in. Anonymous,
Good stuff!! Anonymous,
You offer a unique forum. Anonymous,
Salt Lake City, UT
Great selection. Anonymous,
Los Angeles, CA
Had the product in stock and shipped quickly. Site was easy to use and navigate. Anonymous,
I have only gotten The Ergonomics Report from you. Service was good and I always enjoy the Ergoweb. Anonymous,
Santa Barbara, CA
I like that I'm able to take this course on line. Anonymous,
Networking with other professionals and keeping us up to date on current ergo legislation and research. Anonymous,
Los Angeles, CA
The product actually works and helped our personnel. Anonymous,
Fast shipping and cheaper prices than the others! Anonymous,
Easy to follow training & excellent resources. Anonymous,
Grand Junction, CO
The ability to get high quality products at a great price. Also, quick customer service from people and not automated systems. Anonymous,
They are prompt in replying to a customer's problem and resolve it immediately. Anonymous,
Meets my expectations. Anonymous,
Your prices were very competitive. In this particular case much less expensive. Anonymous,
user friendly; efficient Anonymous,
Good customer service. Good product. Anonymous,
Quick, personal feedback when I asked questions. Anonymous,
Easy ordering, fast shipping, quality product. Anonymous,
Excellent Customer Service. Very Knowledgeable about their products and willing to answer questions both through email and over the telephone. This makes them a company that is a cut above. Anonymous,
Palo Alto, CA
Quick service. Good products. Anonymous,
Good variety of products. Anonymous,
Ergobuyer was prompt in response to my questions and items ordered were shipped sooner than promised. Anonymous,
Sedro Woolley, WA
Easy access to pertinent articles (ergoweb) and products. Anonymous,
Great service! Has a product that is not readily available. Anonymous,
Service was fast, products good. Anonymous,
Great products and receive products in a timely manner. Anonymous,
Ergobuyer gives good service and product. Anonymous,
Ergobuyer supplies products that I need to accurately assess ergonomic hazards every day. Anonymous,
Good product, no problem ordering and the order arrived in a timely manner with no complications. Anonymous,
Customer Service is GREAT! Anonymous,
Easy to renew my subscription to The Ergonomics Report. Anonymous,
The phone interaction was quite pleasant (too bad she never had the chance to know Hal, though) and, as I said before, I appreciated the fast delivery. Anonymous,
quality products/people Anonymous,
Easy to use and very understandable. Anonymous,
Glen Ellyn, IL
Ergobuyer is a good procurement vendor. Anonymous,
Ergobuyer completed the order efficiently and I received my order intact. Anonymous,
Baton Rogue, LA
Friendly assistance from a professional. Anonymous,
Park City, UT
Ergobuyer provides quality products that aren't gimmicks. Anonymous,
prompt service Anonymous,
I truly appreciated the convenience and the speed of service. I received the manual I ordered a couple of days earlier than I expected. Thank you. Anonymous,
Ergobuyer offers quality products. Anonymous,
Have what I want and quick service. Anonymous,
McGaw Park, Unlisted
Appreciated the constant contact during the process. Any more it''s likely that once a merchant has your money you won''t hear from them again. Your price for the 7Flex helped as well. Anonymous,
All the products are there. Anonymous,
Easy access and easy to use. Anonymous,
They treat the customer with great respect, and sent my order quickly. Anonymous,
Ergobuyer is current with information on products. Anonymous,
I can't believe that I have received my order so soon!!!!!!!!!!!! THANKS Anonymous,
Arrival time of product and cost. Anonymous,
Ergobuyer seems to have the latest products. Anonymous,
I love that knowledgeable monitors watch the site and comment if necessary. Its a great site and I recommend it all the time. I love that the news pops up and if it is of interest to me I can have a look - otherwise I can search for it at a later date by topic - very helpful. Anonymous,
I thought your customer service was great. Even though I needed to return an item, I felt completely taken care of. That's the kind of business practice that contributes to a healthy bottom line, by engendering loyalty and repeat business. I wish more company's knew this. Lauren Anonymous,
Great customer service and prompt delivery. Anonymous,
Redstone Arsenal, AL
It was quick, thanks
Good products. Anonymous,
Good customer service. Anonymous,
Ireland - Republic Of
Great customer service. Also the ability to return the item in case it doesn''t suit you. Because it''s difficult to know if you''re spending your money on the right product. But the advice I got from your professional ergonomic consultant really helped me a lot in making the decision. Anonymous,
San Francisco, CA
Annual renewals are very easy.
Every time I phone in, I reach an actual person who is very helpful. Anonymous,
Excellent customer service and a nice product line. Anonymous,
Colorado Springs, CO
Right product, delivered quickly at the right price. Anonymous,
What would Ergobuyer need to do to earn a better recommendation?
More regular Ergonomic Reports. Monica Byrne
, Crs Australia
Too bad you don''t sell SpaceCo monitor arms. I had to go to another company to buy one (and it didn''t quite arrive as expected). Your product was exactly what I ordered. Thanks Richard Jennings
Monitor Tension: Difficult to adjust with the supplied tool, the wide handle hits the main support as you try to tighten the nut so have to try to twist at an angle.
Keyboard Tray: Tray does not lay flat enough, angles akwardly to the rear and it''s too small considering it also has to act as a mini desktop when you loose your physical desktop installing it. To counter the angle and too small surface I had to duct tape to empty hard cover 3 ring binders together and then tape them to the tray.
Now I have a slight forward angle that''s more comfortable for typind and I have a slightly larger mini desktop.
Highly recommend you modify the tray.
, Oregon Health & Science University
Not ask for a satisfaction survey so soon after receiving the product. I didn''t even have a chance to complete the training I purchased, much less explore anything else on the website that might be available to supplement the training, before I was asked to complete a survey about it. Jennifer Garren
, General Dynamics
Be published 2-3x/week and increase the content in each issue James Herzog
none Richard Norton
, Marsh USA
The only thing I would change is the part about the brokerage fee that I already mentioned. There was great follow up when my package was not delivered right away. Sandra Burke
The CD product is a reflection of the compnay, the CD collection is a bit out of date and the images are a little limited.
I think an update for the images is about due.
I was very statisfied with the ordering process and speed of shipment.
, Chubb Insurance
deliver the product in a more timely fashion Ann-Elise Lewallen
maybe this is just my hand, but I think the base of the mouse where the lower part of the hand sits needs to be higher. Kathy Goodman
, Redwood Media
It was very easy to navigate through the website and place my order. My only complaint would be with regard to the shipping expense. I found it to be rather high. Maria Villela
, Research In Motion
Currently, I am not experienced enough with Ergobuyer to make any suggestions. My rating [7 out of 10] was based more on lack of experience than on dissatisfction. Brad Barbera
, Fellowes, Inc
More independent feedback and input from non-biased experts not interested in selling a product.
[Ergobuyer Note: We agree, so we've since added the ability for any purchaser to share comments based on their own experience with our products. Our mission is to maintain a catalog of effective ergonomic products, and actual user experience and feedback is an important part of our product selection and retention criteria.] Teresa Boynton
my mistake,really,as i thought the mat would be softer and thusly better to stand on. Russell Bates
Get my order to me in a much quicker fashion, took entirely to long Greg Younger
, Younger Construction Co, Inc.
deliver on time, be more organized with shipping (our product arrived way after the ETA we were given), deliver the product according to the original request (we received the wrong color) Dolores Rossignoli
, Occidental College
Not sure, this is the first item we have purchased from you, I believe.
, Circle Medical Devices
valores maism acessiveis,softwares de ergonomia voltado a queixas dos colaboradores em desenvolvimento por mim Jaime Neto
, VIVA VIDA
No big deal !!
I just renewed my subscription to ErgoWeb. However, that is really hard to do on your site, since one is not buying a "thing" but only a service.
Perhaps you should have a unique site for the subscription
Jeremy Rickards Jeremy Rickards
, Selby Assoc. Inc.
There are now quite a few resources that are free or less expensive.
I know that is a concern for people.
While I still prefer the total package that you provide, I believe others are just looking for tools.
I don''t really have any input someone else did the purchase. It seemed to get here quickly and in fine shape as I expected. Tim Ellifritz
, Creative Stage Lighting
I had one wrong piece shipped with it, luckily it was one of the wire covers which is trivial and I don''t care about it (otherwise I would bother calling for the correct piece).
I also had to email to ask when it would be shipped as it was past the estimated date.
But the response was very quick and courteous, so I would recommend. Aaron Herzog
You used to have an extensive section on the background for ergonomics. I used to refer individuals to this. I see it''s still available but hard to find. Also a commputer evaluation would be good, althought many exist on the web. Martha Sanders
More illustrations of how to use the attachments and more examples of how it can be used in different situations. Haunani Taylor
, Kyoho Manufacturing, CA
Quicker ship time Andrea Stock
everything is fine Susan Cotter
, University of Pittsburgh
[What could Ergobuyer do to improve?] Offer every single product I need! :) Great selection though.
I need to find my passcode to look at the product Peggy Ross
, Baxter Healthcare Corp.
Would like to see more networking opportunities, more indepth information on policy development and ROI Barbara Daugherty
One contact person and a free demo. In a State Agency, the possibilities of increased orders is greater if we have a piece of equipment to allow others in the department to try. Andrea J Tyrone
, Washington State Labor & Industries
For what my company does, it just isn''t all that relevant.
I bought the subscription to see 1 article that was on patient handling products. Nikki Wustman
prices are a bit on the high side. Leah Konwinski
Make it easier to contact them if there is a problem with the product. Christianne Gierloff
unsure...have other resources that I use also, so don''t just use one source. Patricia Wawzyniecki
, University of Connecticut Health Center
I thought the pricing was a bit too high Marjorie White
I wouldn''t know. The rep. was good but Like my earlier comment I was hoping for more comfort. Todd Latta
No comment. Helena Rutkowski
Faster shipping Candace Thompson
see my earlier note on an additional `pick'' button for the thumb. Rick Sauerzopf
Give me some time to use the resource and get more familiar with it. Mike Heembrock
, Chubb Group Ins. Co.
Include full journal studies Jeanne DeMars
I feel that the amount of Ergonomics Report articles that are actually paid for have decreased recently. I would appreciate additional and more varied topics as well. Valarie Beecher
, Upstate Medical University Hospital
Suggestions in first box Jaye Thompson
, Mead Johnson Nutrition
Product came with no instruction manual or assembly manual- make sure items included or link on website before sending product Tim Kuzma
, Alpha Modalities LLC
The first pair was lost by Fed EX - not your fault.
The second pair was the wrong size - your fault.
Make sure employees know the value of selecting the correct size when shipping. Ann Wharton
More and newer scientific research articles, especially about carpal tunnel, wrists, and shoulders, elbows backs.
Keep us current with the latest advice re: changes in recommendations of adaptive ergo equipment such as floor mats, wrist rests, different style mice, joint or back bracing, etc. Diane Bemis
Lower price. Jack Milford
Send the right product, with all the parts. Glenn Washington
, The Goodyear Tire & Rubber Company
KEEP UP THE QUICK DELIVERYS Kevin Carter
I always feel it''s good to shop around especially with ergonomic products as they are so personal!
Being in the middle isn''t so bad. :-) Frankie Marazzi
If there was better ability to get products to australia Julie Armour
, Working Armour
Your website seems a bit antiquated. Adam Atkinson-Lewis
, Energy Foundation
Some of the documentation could be greatly improved, especially since keyboard sequences for things like remapping, programming macros,
and using the foot pedal are complex. The documentation is baffling. I''ve studied and studied and I still don''t understand the difference between a single foot pedal and whatever that other option is.
The layout of control keys (Ctrl, Option, home, end) is troublesome, especially for a typist who has used microsoft ergonomic keyboards. Lucinda deCapiteau
Create one for a person with a large hand, my hand measurement from tip of finger to wrist is 7 5/8"???
, Korda Nemeth Engineering
Price was too high for the the product we recieved. Michael Smith
Nothing, it was my first buying experience with you, but it was a minor purchase, so I don''t feel I got a complete experience in dealing with you. But what I have expeienced has been very good. I have no complaints or suggestions for improvment. Charles Haight
, Cedar Springs Technologies, Inc.
Search by need (pain in neck i.e.) Lisa Tabler
Shipping and handling times on products need to be accurate. Do not but "note" boxes in the checkout process unless you are going to read them in a timely manner. Sarah Beckley
See previous comments Kai Chiu
n/a Syamsiah Morad
, Intel Product (bhd)
Stated earlier. Bob Creamer
, Allen Family Foods, Inc
Better installation and usage instructions Christopher Fischer
, MakeMusic Inc.
Go back to reporting on scientific ergonomic research Julie Armour
, Working Armour
Prices are very high Melissa Britton
, Oregon Medical Group
Provide more information on products online. For work we purchased a ErgoFET force Gauge Dynamometer a couple of years ago and it is a great piece of equipment, but does not data log, you must have your computer present on site to record information. If I had known this I would have purchased a dynamometer which can data log. Aaron Unger
Consistently lower prices then Amazon or newegg.com would earn a better reputation.
Today I send all my friends to newegg.com first (best prices, good customer service, great return policies, and even better search and compare tools, and all the community reviews and feedback on products).
newegg.com does not see the product I bought from your web site. Jason Hanson
More resources should be posted on your website Colleen Foley
N/A. i am in Australia! Josephine Bills
, PhysioLink P/L
NA Monica Sayre
Your tool is useful for me, but adding better resources and tool would gain a higher rating withour having to pay additional fees Colleen Foley
, Sacramento Municipal Utility District
Great product. Love the mat.
Why I gave an 8 instead of a 10: Processing the order and shipping it took two weeks; most online orders take less than a week, with only 1-2 days of processing. Anonymous,
Santa Rosa, CA
I am just not in a position to make such recommendations.
I would use the equipment I bought again and was very pleased with the delivery speed.
I do not use all features of the mouse and refrain from informed recommendations. Anonymous,
Saint Louis, MO
Less expensive Anonymous,
Would like to have this site translated in another language. Anonymous,
Website was difficult to find products. You need a search window. [Ergobuyer follow-up note: Thanks, we've added several new search capabilities to make it easier to find what you need!] Anonymous,
Purchase order number Anonymous,
A representative office for others country, especially on South East Asia region. Anonymous,
You did a great job for a first time buy - thank you. Anonymous,
You're site was a link sent to me by our nurse. You're was very easy to deal with and I will look to you on my next purchase. Anonymous,
I contacted your office shortly after my purchase to request a refund because the tutorial presented the software as very user friendly, to be used by medical personnal etc. It is very advanced and not at all what was represented. No one has bothered to return my call and the software is not being utilized at this time. I feel as though your product was misrepresented and it is very frustrating that no one has responded to my inquiry for a possible refund. (Bad business)
[Ergobuyer Note: This comment was submitted before we had a chance to follow-up with her. We apologized for any confusion and refunded her purchase immediately. We also reviewed the marketing materials for the product in question, Ergoweb's Computer Based ergonomics Training (CBeT) system, and although it appeared to be clearly designed for those seeking professional development, as opposed to employee awareness, we've updated the materials to make its purpose and target audience clearer.] Anonymous,
I'm not sure. Although your representative was very helpful with my recent order issues, in the end, I did not receive the product. A damaged product arrived as the original order and in the end, the resolution was that my money was refunded. Perhaps if you had an order mechanism in place that allowed for easy exchanges for APO addresses overseas I would be more likely to give Ergobuyer a better recommendation. The bottom line is that I liked the product and simply wanted to buy it but could not. Anonymous,
I had never hear of your products. A nurse had them on and I asked her about them, etc. Perhaps you need to advertise more. Anonymous,
Nothing much. I'm just hesitant to recommend your site after only one purchase. Anonymous,
More information about your process would be helpful. I did receive information, but it was a couple of days after I ordered and it was a flurry and then the product arrived. Especially if it's a new customer, I think the step-by-step information reassures people that you are a reputable company that wants to provide great service. Anonymous,
no comment Anonymous,
Ask customers, i.e. give them a choice prior to incurring disproportionately high costs for shipping. Anonymous,
Offer the best price. Anonymous,
When there is a product like the Ergonomics Report available on your site, there is no other recommendation needed. Anonymous,
Resolve confusion in shipping. (i.e. conflicting emails). Anonymous,
San Diego, CA
It is not ergobuyer so much but my expereince with US suppliers is that if they do not have and Australian distributor they are not interstd in providing products. Anonymous,
My item was late, which was OK, but I wasen't notified that is going to be late since it was not in stock. Better communications. Thank you Anonymous,
Nothing. I think that Ergobuyer does a pretty good job. The only issue may be with price of products but that is difficult to change. Anonymous,
Fort Collins, CO
I wish you weren't a competitor. Anonymous,
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